InformationAll Library facilities will be closed on Saturday, July 4. Happy Independence Day!

Can't Find It?

I searched the Catalog and can't find the item I'm looking for. What do I do now?

  1. Please make sure you have thoroughly searched the Catalog. Thoroughly searching the Catalog first helps us serve you faster. Here are some search tips. Also, feel free to contact us for help.
  2. If you still can't find the title you are looking for, you can request a copy from a different library district via Interlibrary Loan.
  3. If you can't find what you are looking for AND the title you would like is less than 2 years old, you can suggest we purchase a NEW title.
  4. If you can't find a title in CyberShelf, please follow the instructions on this page: http://ppld.org/sites/default/files/cybershelf/suggestoverdrivetitles.pdf

Comments

Hi there. We do acquire

Hi there. We do acquire older television series, but we have some guidelines in place that help determine what we get. Due to our limited budget for DVDs and the sheer volume of what is available out there, we must have some limits on what we can order. With all patron requests, the item requested has to have a street date within the last two years, or in the case of TV series at least one of the seasons has to be within that two-year rule. We also look at availability from our vendor, the overall popularity of the series and its star(s), any awards that the series has won, and the number of discs in the set. We need to be able to package the set for circulation, so if it has more than 10 discs or has a lot of extra pieces like books or other items, then it will not work for us.

Patrons are welcome to submit requests here: http://more.ppld.org:8080/PPRA/, and if it meets our guidelines we will consider purchasing it. Providence is not available from our vendor. The first season of Dr. Kildare is available and just came out last April, so we would consider purchasing that one. Please submit a request for that through the above link in order to be put on hold. Thanks!

ILL status

I successfully put a book on hold via ILL a few months ago, but I haven't heard about the book since. How do I find out the status of that hold? Nothing shows in my PPLD hold page. Thank you!

Hi there. I think if you

Hi there. I think if you access our ILL service it should tell you the status of your requests:

https://illiad.ppld.org/

If that doesn't work, please contact our ILL department with your question at (719) 531-6333, x2317.

Thanks!

Purchase a new book

I heard about a book called 'lead your family like Jesus'. I tried to request, but couldn't find it in the search. Is there anyway, PPLD would consider purchasing the book? I think it would be helpful in this time of family relations and leadership.
thanks,
Pam

Hi there. Please use the

Hi there. Please use the following service to request that PPLD purchase a new book:

http://more.ppld.org:8080/PPRA/

Thanks.

GETTING A BOOK OVER TWO YEARS OLD

PATRON REQUEST FOR BOOK:

THE TWELFTH OF AUGUST
BY W.R. MORRIS

PATRON WAS ABLE TO FIND THIS ON ILL, HOWEVER WAS NOT ABLE TO KEEP IT TO READ FOR THE TIME HE NEEDED. WOULD LIKE TO SEE IT COME BACK TO THE PPLD COLLECTION.

Request purchase of book that is older than 2 years old

I would like to request that the PPLD purchase/replace their copy of the book of 311 Pellican Court by Debbie Macomber. This is part of the Cedar Cove series. It is the only one that you do not have in a book format. You did have this book in past years but it is no longer in your catalogue. As the Cedar Cove series is being shown on TV, there should be more interest in this series so people will want to read the entire series. Thanks for your help.in this matter.

Mary Elizabeth Grier

I don't know my library card number

I don't know my library card number but I know my pin. Can you help me?

Hi there. Your library card

Hi there. Your library card number is the barcode number on the back of your library card. If you don't have your library card, stop by any of our library locations with photo ID and we'll get you sorted out. Thanks!

Book Acquistion

May I suggest that the library acquires copies of the book "The Mad, Mad, Mad World of Climatism: Mankind and Climate Change Mania" by Stephen Goreham

Hi there. Please fill out

Hi there. Please fill out the 'Suggest New Titles for Purchase' form listed above. Thanks!

manitou resident not able to log into World Cat

Error message saying number beginning with 7. I thought that Manitou was now integrated with PPLD?

Hi there. You need to get

Hi there. You need to get your card replaced with one that starts with a '4'. Visit Manitou Springs Library and they will set you up with a new card.

ILL-video games

I am curious why we aren't allowed to borrow video games through ILL? We can borrow DVDs this way so I am not sure why video games aren't allowed? Thanks!

ILL-video games

Thank you for taking the time to comment. Currently, we do not borrow video games since the Pikes Peak Library District does not lend them out to other libraries. Our video games collection is small and we want to have them available for our patrons in the library district. Lending them out via ILL make them unavailable for a lenghtly time period and we do not feel comfortable with that at this time. We do not borrow formats that we are not also willing to lend out. We will continue to review this policy and it is possible that our video games collection may increase enough in the future and therefore we may consider revising it.

Sincerely,

Lisa Thomas, Interlibrary Loan Librarian
Pikes Peak Library District

Thanks

Thank you for getting back to me!

request to purchase

How do I check the status of a request I made of the library to purchase an item

How to check on status of a purchase request

If the library decides to purchase the item your requested, you should see it listed "on hold" for you on your account within 2 months. If 2 months have elapsed, you may assume the item was not purchased. Should you want to discuss a non-purchase decision, please call our Purchase Request Office at 531-6333 (ext. 2301).

If the item was not available for purchase or otherwise not suitable for our collection, no action will be taken.

The following limits apply to PPLD Patron Purchase Request service:

The title must be already published/released.
Only PPLD patrons are accepted (card numbers that start with ‘400’). CLC cardholders (cards starting with ‘700’) are advised to submit request through their home library.
The item requested must not be older than 2 years from its publication/release date.

Why not any Bill Baker books

Love his material

Hi there. I looked around

Hi there. I looked around for an author "Bill Baker" and couldn't find an author that fit your criteria in Amazon or WorldCat. I did find some William Bakers, though. Please feel free to suggest an title for purchase or request a title from Interlibrary Loan using the above instructions.

magazine for Monument

I would like to request "National Review" added to the magazine stack at the Monument Library.
what say you?
tks much,
BC

National Review

Thanks for your interest in the magazine collection at the Monument Library. We have already processed our 2013 magazine order, but will add your request for consideration in 2014. However, really good news is that you now have access to this title online thanks to the addition of Zinio to our collection. You can access Zinio by clicking on the CyberShelf link in PPLD's database. From there go to Emagazines where you will be asked to create an account. The latest edition of National Review is now available. I hope you find this to be a great resource. Please contact the staff if you have any questions. Thanks.

Purchasing a new title

I have tried several times to suggest new items for the library. The form says my card and name do not match any in the database. Is there something wrong with the form?

Hmmm. Try your card number

Hmmm. Try your card number and PIN instead of card number and last name, perhaps? Let me know if that doesn't work.

Can't get into system

I just used the pin number sent to me by e-mail along with the account number sent to me by e-mail and I still can't get in!!

Hi there. Please call us at

Hi there. Please call us at 389-8968 and we'll assist you. Thanks!

link to request new books down again

I'd like to request an eBook, when the link is up is that the place to do it? Thanks

Hi there. Try this link to

Hi there. Try this link to request an eBook for purchase: http://more.ppld.org:8080/PPRA/

However, please be aware that PPLD is not able to purchase eMaterials from most of the major publishing houses. Please see this link for more information: http://ppld.org/whats-new/cant-find-it-cybershelf

Thanks!

DVD Search

I want to put in a DVD title and search for it. How do I do this?

Hi there. To search for a

Hi there. To search for a DVD title in the Catalog, click on "Power Search" in the upper toolbar and type the title in the Title field and select 'DVD' from the Location pull-down menu.

Hi there, it should be

Hi there, it should be working now. Sorry about that.

playaways

how can you look at all playaways that are available so that you can put them on hold???

Hi there. From the Catalog,

Hi there. From the Catalog, click on "Power Search", choose "Book Player" from the TYPE drop-down menu, then click "Search". We realize this isn't very intuitive and apologize for the confusion.

Cancelling an ILL request

Is there any way to cancel an ILL request online? I don't see that as an option when I am logged into the ILL Service (http://illiad.ppld.org/illiad/illiad.dll).

Hi there. Please call the

Hi there. Please call the ILL Office at 719-531-6333, x2317 to cancel your ILL. Thanks!

RE: New Music CDs

Whoops!!

After pressing send on my Comment of several minutes ago, I tried New and On Order in Power Search, and titles do appear. My bad.

Still would like to see lyrics and liner notes, though. But that's a Tech Services issue. Should I contact Tech Services directly?

New Music CDs

It seems one can no longer view On Order or New Materials Music CDs. It is possible to use Power Search to find Music CDs published in 2011, which of course brings up more titles than New or On Order, since searching on New and On Order produces no results.

Also, it's really been unfortunate that so many new Music CDs seem to be coming from Tech Services without lyrics and liner notes. It's become necessary to listen to some of the best music over and over again to try to hear lyrics, rather than having the option to read along while listening. I realize of course that not all CDs are published with lyrics, and I am certain that most of the new CDs I've recently enjoyed came with lyrics and liner notes. Some, but not most, lyrics can be found online; but of course Internet research can be frought with cumbersome information overload and cyber dangers.

Thanks for listening. PPLD is great.

CD music searching and lyrics

Here is another way to search for on order CD music. This is a bit more sophisticated way to search for these materials. In the search field enter the following into the field: "on order, sound recording not audiobooks". You should find lots of ON ORDER CD’s.

We include the lyrics when it is possible to put them in the cases we use. Nobody throws away liner notes and lyrics if they come in the CD. A lot of music doesn’t come in standard jewel cases with little booklets in the front any more and if by chance the lyrics are in some big fat separate book that book probably won’t get packaged with the disc because it will not fit into the case. That’s rare, though. Also, I’ve seen more and more new music that just have the titles on the disc or the package and that’s it. No notes or lyrics. For some of those you really even have to scrounge to find the disc publisher and the production date.

I hope this addresses your concerns.

Sally Houghton, Collection Management Supervisor

Suggesting a New Title

Below is the message I received when I tried to suggest the purchase of a new audio book.

Forbidden

You don't have permission to access /PPRA/ on this server.

Sorry it didn't work for you.

Sorry it didn't work for you. It seems to be working now. Please contact me if you still have problems using this service. 719-531-6333 x1129. Thanks!

Order a New book

I have been trying for two days to suggest you purchase a NEW title and I have been getting an error. Is this link down for some reason? Could you check and see if it is down and when it will be back up?
Thank you
Marsha

Hi Marsha. The program is

Hi Marsha. The program is working for me. Could you please try and again and contact me at 531-6333 x1129 if you still have trouble accessing it? Thanks!

order a new book

For some reason, the link to suggest the library order a new book is not working. Could you check on this. Also, when I do a search for almost all new books that are upcoming, I am not getting any matches. I know some of the books I am looking for may not be ordered yet, but a lot of them are very popular authors and usually the library has them on order very early.

Order a New book

How do I get our local library to order the book '7: An Experimental Mutiny Against Excess' by: Jen Hatmaker?

Thank you

If the title is less than 2

If the title is less than 2 years old, please use our Patron Request for Purchase form. If it's more than 2 years old, please request the title using Interlibrary Loan. ILL doesn't purchase the title for the library because older titles are generally not purchased, but borrowed from other libraries. See the top of the page for links to

Thanks for the heads up. The

Thanks for the heads up. The patron purchase request link is now working.

Blanks in the Catalog

Why can we suggest materials for the catalog that are only 2 or less years old? There are some CDs I would like to see at the library that are more than that.

We have a 2-year limit on

We have a 2-year limit on patron requests for a number of reasons: budget limitations, availability of titles from our vendors, and the staff time required to handle the large volume of requests that we receive on a regular basis. Another option available to patrons for titles older than two years is requesting the title through interlibrary loan. Hope this helps!

ILL

At the end of the ILL request form there is a required question "How much are you willing to pay?" What exactly would someone using the ILL be paying for? Expediated shipping?