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Can't Find It?

I searched the Catalog and can't find the item I'm looking for. What do I do now?

  1. Please make sure you have thoroughly searched the Catalog. Thoroughly searching the Catalog first helps us serve you faster. Here are some search tips. Also, feel free to contact us for help.
  2. If you still can't find the title you are looking for, you can request a copy from a different library district via Interlibrary Loan.
  3. If you can't find what you are looking for AND the title you would like is less than 2 years old, you can suggest we purchase a NEW title.
  4. If you can't find a title in CyberShelf, please follow the instructions on this page:


Hi there. I sent this

Hi there. I sent this comment to our head of Collection Management and she'll reply to you soon. Thanks for your patience!

Appreciate your forwarding my

Appreciate your forwarding my question!

More copies of series titles

We appreciate your input regarding these series titles. The library will be ordering more copies of these titles and we are glad that you enjoy reading these series. Thank you again for following up on this.

3 month wait

I am just curious... I have an item that has been on order for 3 months now. I know it's available in stores and on Amazon. Why would an item take so long to order? I asked the librarians at my branch but they can't see anything in the computer expect that the item is on order. Thanks!

Hi there. Can you reply to

Hi there. Can you reply to this comment with the title and author of the book you are waiting for and we'll investigate. Thanks!


Yes... they are actually two video games. One is Batman Arkham Origins and the other is Lego Marvel Super Heroes. Both for Xbox 360. I asked the librarian if maybe there was a hold on ordering video games and that is why they have never been ordered but he told me if it is on my list (which I do see it in my holds) then the library district did approve it so that wouldn't be the problem. Thank you for all your help with this!

Hi there. We looked into the

Hi there. We looked into the titles and found they have been received by PPLD and are being processed for circulation. Sorry for the delay! On a side note, we noticed that no one was on hold for BOTH games, if that makes sense. Perhaps you can contact your local library to make sure you are on hold for both games? Thanks!

Thank you!!

Thanks sooo much!! I am so excited to get these games!!

Broken webmastering?

I really wanted to suggest a title to purchase it is a highly reviewed fantasy novel by Brae Wyckoff however my library card number works to log in but does not work to submit the suggestion via the link. Anyone thinks this is an oversight or on purpose? or have a direct email to the webmaster and I can type up another suggestion for the fix.

If anyone else has this issue say something it is a sad day I tried to be helpful but am moving on motivation became halted.

Hi there. The Patron

Hi there. The Patron Purchase Request form seems to be working. Are you entering your Card Number and Last Name (instead of PIN)? Let me know if I can be of further assistance.

Over two years old...

I understand that the reason you do not try to purchase items over two years old is because they can be hard to find, and even found on an online shop, such as eBay or private dealers, it can be very expensive. What I don't understand is why if it can easily be bought from Amazon or even Walmart's online store, why don't you get it when requested? Though it may be bending the rule, if it can be easily gotten, why not? So I'm just asking that if you can get an item at a major shopping place or internet store, even if it is over two years old, please do. Some people will be very happy, let me tell you!

The Fifth Sacred Thing

This book is a classic book. It is over 2 years old but could it be considered for PPLD's Collection ? Author StarHawk

Hi there. We ordered the

Hi there. We ordered the book. Thanks for bringing it to our attention.

Eclipse of the sun by Michael O'briens

I have been reading Children of the Last Days series. It is a series of six books and it is recommended that the first three be read as a trilogy. I have read the first two but am not finding the third "Eclipse of the Sun", also did not find "Sophia House " .

We're sorry that we don't

We're sorry that we don't have the books you requested. We try to have a complete series in our collection. Your request has been forwarded to our Acquisitions Department. Thanks!

Faith Hunter's Books in Audio form?

I love Faith Hunter's books, especially the Jane Yellowrock series, and would appreciate being able to hear them in eaudio format. Is there a chance these can be put on the purchase list in future? Thanks.

Pauline Easter

Hi there. Please follow the

Hi there. Please follow the instructions on this page to request a title for CyberShelf:

Hope this helps!


James Hankins

My sister told me about a good book by this author "Brothers and Bones". He also has two others "Drawn" and "Jack of Spades". I'm not able to locate any of these when I search the classic catalog. The new catalog is useless.....Thanks!

Hi there. The titles you

Hi there. The titles you mention seem to be only available in electronic format and CyberShelf (OverDrive and Freading) don't have the option to purchase them. You can fill out this form:
and we'll try to get the titles for you, but we may be out of luck.

Providence TV Series

Would you like to buy this enjoyable TV series for the library? Providence ASIN: B002YEKUD2


Hi there. We generally don't

Hi there. We generally don't acquire old television series titles. Please request a copy from a different library district via Interlibrary Loan:


Old TV series

I just read the above reply about "generally not acquiring old television series" but that surely is an error. There are lots and lots of old TV series in the PPLD system! I for one would love to see the series Providence and may I also suggest the ancient TV series Dr. Kildare? It's available via and the ASIN # is B00CDV4Q9A. Thank you.

Hi there. We do acquire

Hi there. We do acquire older television series, but we have some guidelines in place that help determine what we get. Due to our limited budget for DVDs and the sheer volume of what is available out there, we must have some limits on what we can order. With all patron requests, the item requested has to have a street date within the last two years, or in the case of TV series at least one of the seasons has to be within that two-year rule. We also look at availability from our vendor, the overall popularity of the series and its star(s), any awards that the series has won, and the number of discs in the set. We need to be able to package the set for circulation, so if it has more than 10 discs or has a lot of extra pieces like books or other items, then it will not work for us.

Patrons are welcome to submit requests here:, and if it meets our guidelines we will consider purchasing it. Providence is not available from our vendor. The first season of Dr. Kildare is available and just came out last April, so we would consider purchasing that one. Please submit a request for that through the above link in order to be put on hold. Thanks!

ILL status

I successfully put a book on hold via ILL a few months ago, but I haven't heard about the book since. How do I find out the status of that hold? Nothing shows in my PPLD hold page. Thank you!

Hi there. I think if you

Hi there. I think if you access our ILL service it should tell you the status of your requests:

If that doesn't work, please contact our ILL department with your question at (719) 531-6333, x2317.


Purchase a new book

I heard about a book called 'lead your family like Jesus'. I tried to request, but couldn't find it in the search. Is there anyway, PPLD would consider purchasing the book? I think it would be helpful in this time of family relations and leadership.

Hi there. Please use the

Hi there. Please use the following service to request that PPLD purchase a new book:






Request purchase of book that is older than 2 years old

I would like to request that the PPLD purchase/replace their copy of the book of 311 Pellican Court by Debbie Macomber. This is part of the Cedar Cove series. It is the only one that you do not have in a book format. You did have this book in past years but it is no longer in your catalogue. As the Cedar Cove series is being shown on TV, there should be more interest in this series so people will want to read the entire series. Thanks for your this matter.

Mary Elizabeth Grier

I don't know my library card number

I don't know my library card number but I know my pin. Can you help me?

Hi there. Your library card

Hi there. Your library card number is the barcode number on the back of your library card. If you don't have your library card, stop by any of our library locations with photo ID and we'll get you sorted out. Thanks!

Book Acquistion

May I suggest that the library acquires copies of the book "The Mad, Mad, Mad World of Climatism: Mankind and Climate Change Mania" by Stephen Goreham

Hi there. Please fill out

Hi there. Please fill out the 'Suggest New Titles for Purchase' form listed above. Thanks!

manitou resident not able to log into World Cat

Error message saying number beginning with 7. I thought that Manitou was now integrated with PPLD?

Hi there. You need to get

Hi there. You need to get your card replaced with one that starts with a '4'. Visit Manitou Springs Library and they will set you up with a new card.

ILL-video games

I am curious why we aren't allowed to borrow video games through ILL? We can borrow DVDs this way so I am not sure why video games aren't allowed? Thanks!

ILL-video games

Thank you for taking the time to comment. Currently, we do not borrow video games since the Pikes Peak Library District does not lend them out to other libraries. Our video games collection is small and we want to have them available for our patrons in the library district. Lending them out via ILL make them unavailable for a lenghtly time period and we do not feel comfortable with that at this time. We do not borrow formats that we are not also willing to lend out. We will continue to review this policy and it is possible that our video games collection may increase enough in the future and therefore we may consider revising it.


Lisa Thomas, Interlibrary Loan Librarian
Pikes Peak Library District


Thank you for getting back to me!

request to purchase

How do I check the status of a request I made of the library to purchase an item

How to check on status of a purchase request

If the library decides to purchase the item your requested, you should see it listed "on hold" for you on your account within 2 months. If 2 months have elapsed, you may assume the item was not purchased. Should you want to discuss a non-purchase decision, please call our Purchase Request Office at 531-6333 (ext. 2301).

If the item was not available for purchase or otherwise not suitable for our collection, no action will be taken.

The following limits apply to PPLD Patron Purchase Request service:

The title must be already published/released.
Only PPLD patrons are accepted (card numbers that start with ‘400’). CLC cardholders (cards starting with ‘700’) are advised to submit request through their home library.
The item requested must not be older than 2 years from its publication/release date.

Why not any Bill Baker books

Love his material

Hi there. I looked around

Hi there. I looked around for an author "Bill Baker" and couldn't find an author that fit your criteria in Amazon or WorldCat. I did find some William Bakers, though. Please feel free to suggest an title for purchase or request a title from Interlibrary Loan using the above instructions.

magazine for Monument

I would like to request "National Review" added to the magazine stack at the Monument Library.
what say you?
tks much,

National Review

Thanks for your interest in the magazine collection at the Monument Library. We have already processed our 2013 magazine order, but will add your request for consideration in 2014. However, really good news is that you now have access to this title online thanks to the addition of Zinio to our collection. You can access Zinio by clicking on the CyberShelf link in PPLD's database. From there go to Emagazines where you will be asked to create an account. The latest edition of National Review is now available. I hope you find this to be a great resource. Please contact the staff if you have any questions. Thanks.

Purchasing a new title

I have tried several times to suggest new items for the library. The form says my card and name do not match any in the database. Is there something wrong with the form?

Hmmm. Try your card number

Hmmm. Try your card number and PIN instead of card number and last name, perhaps? Let me know if that doesn't work.

Can't get into system

I just used the pin number sent to me by e-mail along with the account number sent to me by e-mail and I still can't get in!!

Hi there. Please call us at

Hi there. Please call us at 389-8968 and we'll assist you. Thanks!

link to request new books down again

I'd like to request an eBook, when the link is up is that the place to do it? Thanks

Hi there. Try this link to

Hi there. Try this link to request an eBook for purchase:

However, please be aware that PPLD is not able to purchase eMaterials from most of the major publishing houses. Please see this link for more information: