New Catalog FAQs and How-To

Comments

My Account Email

How do I change the email account in my account? When I signed up, I put my mothers down; however, that was years ago and would now like to change so that I am the one notified for things such as hold pick-ups and fees.

Thank you.

Email change

You can call us at 531-6333 and when you provide your account number and PIN, the staff will be able to assist you. Of course, if you go to any library location we can also help you with this. Please bring your library card.

FYI, we will be doing a software upgrade soon and one of the enhancements we are expecting is that patrons will be able to change their email address or phone number themselves online.

Interlibrary Loans

How does one check the status of their ILL request? Why aren't ILLs listed on the account page?

Interlibrary Loans

Hello,

We have to use a different software for our Interlibrary Loan requests therefore there is no way at this time to integrate your ILL requests on your regular library account page.

You can sign into your ILL account and check the status of your requests by going to the Interlibrary Loan page-- http://www.ppld.org/ill and clicking on "Login to the ILL Service." If you go to the FAQ page you'll see a list of what each status means. You can also call us in ILL and we can give you the status of your request.

If you have any other questions about ILL please feel free to give us a call at 719-531-6333 x2317.

Kaitlin
Interlibrary Loan

Downloaded Book

How do I access a book I have downloaded? I had it open in my browser, and now that it's closed, I can't find the book anywhere in my account.

Re: Downloaded Book

Hello,

Once you have selected a book to borrow from our Cybershelf collection, it automatically will load the Cybershelf page if you checked out an ebook from the main catalog.
To reaccess the Cybershelf page, go to PPLD.org and select "Cybershelf." Then select "Ebooks." Then select "Overdrive (Cybershelf)." This will load our Cybershelf catalog where much of our digital content is located.

On this page will be a sign in option which will ask for your library card and your pin number. Once those have been entered, you will be signed into the Cybershelf and you can select the "Account" icon which will take you to any ebooks you have borrowed from PPLD. It will also tell you what format you have downloaded your book in and provide you the option to read online through your browser.

Please visit or call the Cyber Clinic at Library 21 C at 719-884-9800 ext 6300 if you are still experiencing problems locating your downloaded ebook!

Change in phone number

How do I change my phone number in my account?

Hi there. If you log on to

Hi there. If you log on to your account via the classic catalog (http://classiccat.ppld.org), you will see an option to "Update your email address and/or phone number" in "My Account."

We realize this solution is unintuitive and inconvenient. We have suggested this function to the software vendor for the current Catalog and hope it will be available in the near future.

You can also call or visit the library to update your phone number.

A glitch...?

Hi!
So I've searched 'german shepherds' multiple times on my computer and each time it comes up with a brown rectangle covering about the first four results. I refreshed the page and I could see the results for a second before the brown rectangle popped up again. I put the url below if you want to check it out. I'm not sure if it is just my computer...anyway, also you could just search it yourself if you would like. It was just 'german shepherds'.

Thank you so much your your help!!

The url is:
https://pikp.ent.sirsi.net/client/PPLD/search/results?qu=german+shepherd...

That problem is related to an

That problem is related to an html error on one of the ebook records coming up in the search results. We will figure out which ebook and ask our vendor to fix it. In the meantime, you can do this to see the results without the ebooks:
Change the drop-down menu by the “home icon” from “Everything” to “Library Search” and repeat your search. Thanks for the heads-up!

moved/need to cancel card

I recently moved out of state and would like to cancel my library card. There is not a place on-line through my account to do so. How is this handled?

Moving out of state

You can call us at (719) 531-6333 and we can handle this over the phone. We will confirm your account status and if everything has been returned, we'll close the account.

Change of address

How can I edit my address in my account? I have moved and want to update my profile. I can update my PIN but not my address. Please help....

Hi there. Unfortunately, you

Hi there. Unfortunately, you must update your mailing address in person. Stop by any library with proof of your new address (a piece of mail is fine) and we'll get you updated. Thanks!

Rosetta Stone software

I heard from a friend that you can access Rosetta Stone language learning software through PPLD. I have searched the site but not seen any information on this. Can you tell me how? (or whether or not it is true.)

Hi there. Your friend was

Hi there. Your friend was correct, we do have Rosetta Stone. You'll need a library card and pin to access it, but here's the link:

http://ppld.org/research/by-subject/databases/137

To find it on our website, click on 'Research' in the upper toolbar and select 'Languages' from the list of subjects.

The Computers

I live at the Villa's of Southgate and they are providing 2 computers for the residence use. This is a senior independent living source. Can you help me with some rules you found necessary to request of patrons to help keep things running smoothly and prevent total destruction. I am a monitor and would appreciate any suggestions . Examples I'm thinking: No food or drinks...no pornography, etc., Keep computer volume level respect... Thanks for all you do for us having a great library !

Hi there, you could take a

Hi there, you could take a look at our Code of Conduct Policy:

http://ppld.org/code-conduct-policy

or our Internet Use Policy:

http://ppld.org/internet-use-policy

Those may help. In fact, here's a list of all of our policies:

http://ppld.org/policies

history

Any way I can call up past history of materials i have checked out? I am a teacher and don't remember the name of a couple videos i want to review again. thanks much

Hi there. I'm so sorry, we

Hi there. I'm so sorry, we don't have the option to view previous check-outs enabled for patron privacy reasons. Perhaps if you can remember what the videos were about we can help you track them down.

Hold issues

The website is preventing me from placing a hold on certain materials. Every time I would place a hold it would say "Hold not Allowed" regardless of which library I chose to pick it up at.
Is there an issue with the website?

Thanks for the help

Call #s:
MR ENTE SH E06 1-CD
MA GREA CPG G06 1-CD 1-DVD

Hi there. I was able to

Hi there. I was able to place holds on both items successfully. Please try again, and if you still are having issues, please call us at 719-389-8968 and we'll be happy to assist you.

Book Request

Will you be getting "Awoken" by Timothy Miller or other titles by Spencer Hill Press?

Hi there. Please follow the

Hi there. Please follow the instructions here for requesting we purchase a book:

http://ppld.org/cant-find-it

Thanks!

holds

I placed a few books on hold, but when I logged back in to my account a few minutes later the check if everything in my holding section was still there all the books I placed on hold weren't there. it said I had no holds at all. what should I do?

Hi there. Give us a call at

Hi there. Give us a call at 719-389-8968 and we'll get you put on hold for your items. Sorry about that!

Book on account

I returned this one book, but my account says I still have it checked out. And I know I returned it. What should I do?

Hi there. Give us a call at

Hi there. Give us a call at 719-531-6333 x1382 and we'll look into it. Thanks.

Holds

What does this mean: Privilege has expired, when you try an put something on hold? I had to leave town for a family emergency and completely for got to put my unfilled holds on "hold". Am I in trouble now?

Hi there. PPLD library cards

Hi there. PPLD library cards expire after three years. You can come into your local library with picture id and we will reinstate the card. Thanks!

Library Card Expired?

Hello,

I believe my library card might have expired. My kids have been using their cards but I probably have not checked anything out in three years.

Can my card be reinstated?

Thanks,
Bill

Hi there. Unfortunately, you

Hi there. Unfortunately, you do need to come into one of our locations with picture ID to have the card reinstated. Thanks!

Vacation Hold

Is there any way online to put a stop on my holds when I am on vacation?

Vacation holds

You can also log onto your account and suspend your holds until a later date. You can also release these holds the same way.

Hi there. You can contact us

Hi there. You can contact us (http://ppld.org/library-locations) by phone and we'll suspend unavailable holds for you. Thanks!

Books checked out

Is there a way I can view the items I have checked out in the past?

Hi there. We're sorry, we

Hi there. We're sorry, we don't keep a record of previously checked out books.

address update

I didn't find an edit feature for my personal information. Must I update my address at the library?
Thanks

Hi there. Yes you must

Hi there. Yes you must update your mailing address in person. Stop by any library with proof of your new address (a piece of mail is fine) and we'll get you updated. Thanks!

Link still not working to change e-mail/phone

I also am trying to change my phone number. I get to the correct login page on the older system classiccat.ppld.org.
I go to my account and click on the update e-mail/phone. I put in the correct information and this is what shows up. Help please!

Microsoft VBScript compilation error '800a03ea'

Syntax error

E:\INETPUB\PUBLICWEBSERVER\CATALOG\../includes/recaptcha_lib.asp, line 5

function recaptcha_challenge_writer(publickey)
^

Hi there. Thanks so much for

Hi there. Thanks so much for letting us know about this. It's fixed now. Thanks again!

Typo? Not really John "Erving" is it?

In one person [sound recording] / John Erving.
Title:
In one person [sound recording] / John Erving.
In one person
Author:
Irving, John, 1942-
Additional Author(s):
Hickey, John Benjamin.
ISBN:
9781442349155

Hi there. Good catch. I

Hi there. Good catch. I sent the record on to our Catalog Administrator so she can have it corrected. We appreciate the heads up.

updating e-mail address linked with account

Hi, I followed the link posted in the comments below to update the e-mail address I have associated with my library account; it only leads to an endless loop of login screens. Where do you go to change your e-mail address? Thanks.

Hi there. Yeah, that link

Hi there. Yeah, that link seems to not do the trick, sorry. Try this:

1. Go to http://classiccat.ppld.org/ and login in the upper right corner
2. Click on My Account on the brown toolbar
3. Click on 'Update Your Email Address and/or Phone Number'

The trick is you have to be logged into the Classic Catalog first before you follow step number 3. We're sorry this is such a pain and hope our Catalog vendor will offer a better solution in the future.

renew

Can I renew my card on-line?

Hi there. Sorry, as of this

Hi there. Sorry, as of this time our software vendor does not offer that as a feature. Please visit your neighborhood library with a photo id and proof of address and we'll assist you.

connect to ipad

Can we connect to library through an Apple Ipad?
Thanks.

sure!

sure!

Change e-mail

How can I change my e-mail address for notifications?

Thank you,
Leea