PIN Information

What is a PIN?

Your PIN is a numerical password that is assigned to your account when you first receive a library card.

I forgot my PIN, or never knew what it was. How can I find out what it is?

Go to the PPLD Catalog and click on "Log In" or "My Account" and use the "Forgot My PIN" link to reset your PIN. This feature only works if there is a valid email address in your PPLD account.

Call any Library Location and staff will email your PIN to the email address we have listed in your account.

In Person
Visit any Library Location with your library card and picture ID with current address.

Guess at it
Try the last four digits of your phone number, birth year, ATM PIN, or other sequence of numbers you may have asked us to use. Most of our PIN numbers are four digits long.

How do I change my PIN?

To change your PIN, do the following:

  1. Login to My Account
  2. Under the 'Personal Information' tab, click on "'Change PIN' and follow the instructions


When I click on lost my pin, I put in my card number and it says that an error occurred. Is there a certain amount of time that a library card will go inactive if I have not done anything with it in a while?

Library cards expire every three years. To find out if it has expired, call any library location. If you have to reinstate your card, please bring photo ID and proof of address to your nearest library location. Thanks!

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