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General help with all CyberShelf resources

OverDrive

Download Adobe Digital Editions
OverDrive Documentation
OverDrive Tech Support

Has your library card number changed?

Please Contact Overdrive to ask them move existing holds/checkouts from your prior account number to your new account number. You will need to create an Overdrive account with the new number before making the request. You will also need to provide the old and new library card numbers in the form.

Using a Chromebook?

The OverDrive Media Console and mobile apps are not compatible with the Google Chrome (Chromebook) operating system as it is a Linux based operating system.

Freading

Freegal

Hoopla

RBdigital (formerly OneClickdigital)

Email: support@oneclickdigital.com
Phone: 1-877-77AUDIO

RBdigital Magazines (formerly Zinio)

Comments

Trisha Dudding replied on

Your records say I downloaded "After a Fashion" by Jen Tourano. It never made it to my computer. Is it possible to return this e-book so that I may attempt to take it out again? I would appreciate your assistance.

Jenny replied on

Hi Trisha,
If the "return title" button no longer appears under a title in your Overdrive account checkouts section, there are ways to return the item that vary depending on what software was used to download it. Scroll down to the middle of this page to see instructions by device:
http://help.overdrive.com/customer/portal/articles/1481263?Sup=http://pp...
Overdrive support may also be able to reinstate the title for you to attempt download again: https://frontline.overdrive.com/?Lib=Pikes%20Peak%20Library%20District/
Best regards,
Jenny
PPLD IT Department

Dot replied on

I would like to modify what my likes are that tells me when something is available that I might like. Can't figure how to do that

vfranklyn replied on

Hi there. If you mean the 'recommended for you' list in overdrive, this is determined by your checkout history. If you mean the 'tell me when' feature in the classic catalog, please call (719) 389-8968 for assistance.

Chris replied on

Overdrive says account not verified but when you click send email it never arrives even after 4 tries

vfranklyn replied on

Hi there. The patron requests for OverDrive titles have outgrown our budget. Patrons are now limited to one request every thirty days.

The Library is only able to purchase patron suggested titles that are of interest to a wider audience. The budgetary constraints require that many requested titles cannot be purchased.

James Brent Krueger replied on

The site says the account is established but I cannot access it. I have tried my PPLD card # and PIN but I cannot access my site.

Stephanie Dears replied on

When I try to log in, I get "Library server message - Privilege has expired." Card and password are good. I can log into ppld.org.

Glen Eastman replied on

When do you expect to have copies of this book? Search indicates that this book is not yet on order.
As this is a #1 best seller, I find it odd that this book is not yet on our shelves.

Jenny replied on

Hello!
"Liars, Leakers, and Liberals" is on the PPLD nonfiction order list this week and you can expect it to appear in the catalog within a few days. The title is now doing well on Amazon, but is not on the NYT or Publishers Weekly bestseller lists at this point. It has also not yet appeared in any of the professional review journals that librarians use to select upcoming titles. The ebook version of the title is already available through our ebook vendor, Overdrive.

Anonymous replied on

I downloaded a few audiobooks, choosing MP3 as the download option, as this is what my device was capable of playing. They all seem to have been downloaded as Overdrive files, though. Is MP3 not actually an option or is this simply a glitch?

Robert Smith replied on

Hi, I tried to download my allocated five songs today but when I tried to log in I received a notification that the pin is invalid. I used the exact same pin for my library account and it worked fine. Is there a reason why it wouldn't work for Freegal? This is the first time I've had this problem. Thank you for helping me.
Robert

Kaleb Shu replied on

I find it odd that hoopla has audiobooks and yet I cannot access them through the library. Do you know of a way? Is this on purpose? If so do you know why?

vfranklyn replied on

Hi there. We have not enabled access to audiobooks on hoopla due to budget limitations and availability on other platforms. We have a limited budget for hoopla, as well as for all of our other resources, and we offer an extensive selection of audiobooks through Overdrive, Rbdigital, and AudioBookCloud.

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