Fines

What are the fines for overdue items?

$.10 per day, per item:
  • Books
  • Books on CD
  • CD Book Kits
  • Magazines
  • Music CDs
  • Playaways
  • Playaway Kits

Limit $2.00 per item

$.25 per day, per item:
  • DVDs
  • Games
  • Playaway Views

Limit $5.00 per item

Laptops: $5 per hour
eReaders: $5 per day

How are fines accrued?

  • Grace period: The fine is excused if the item is returned within three days of due date
  • Accrual period: If the grace period is exceeded, fines accumulate from the first day past due
  • Blocked card: If fines are higher than $10, items cannot be charged-out or renewed until paid
  • Lost/damaged items: Patrons are charged list price for the item

How do I pay my fines?

By cash or check:

  • In person at any Library. Picture ID is required if you are paying by check.

By credit card (fines exceeding $2.50 only):

  • In person at East Library. Picture ID is required.
  • By phone. Please call 719-531-6333 x1387.
  • Online. In the Bills portion of your account, click on the "Pay my bills" link and follow the instructions.

Comments

Blocked user

I had about $20 in fines and I payed all but $1.20 of it online, I then went to place a hold but it says "user blocked". Do I need to wait for the transaction to go through? or am I blocked for another reason?

Hi there. I'm not sure.

Hi there. I'm not sure. Give us a call at 719-389-8968 and we'll get you straightened out.

My sister paid for a $8 fine

My sister paid for a $8 fine in person with cash.
Several days later when we checked the account it said she had not paid it.
Unfortunately we did not get a recipe so we don't have proof we paid it.
What should she do?

Hi there. Come to any of our

Hi there. Come to any of our locations and speak with a manager and they'll take care of it.

Lost video game

Hi there my son checked out a video game and now can not find it I was wondering how I Could go about paying for the video game and will we still have our library privledges?

Hi there. You may pay for

Hi there. You may pay for the item online. However, we would need more information on the item. Please contact any of our locations in order to receive the cost of the item.

owed booked

If I owe a book can I still go to the library to use the computer?

Hi there. Yes, you can. But

Hi there. Yes, you can. But return the book please! :-)

I found it!

I found the DVD I was charged for ($30) will I still be charged another type of fee or still be unable to use my librarycard when I turn it in?

Hi there. It depends on when

Hi there. It depends on when the item was due. I recommend calling the library at 531-6333 x 2383 or 1382 so that a clerk can review your account with you.

overdue fines

hi there. in 2006 i let a friend check out season three of a t.v. show. a movie and a cd. long story short he moved and took these items with him. i cannot afford to pay for these items,they have ben in collections since then, and i would really like to get back my library privleges, woould the library be willing to make out a payement arrangement with me. thank you

Hi there. You may visit any

Hi there. You may visit any of our locations to set up a payment plan. Generally we request a minimum of $20 to start the payment plan. Thanks!

If my library fines are sent

If my library fines are sent to collections can i still pay the fine at the library they where checked out at?

Hi there. There are several

Hi there. There are several options to pay your fines. You may go to My Account on our website and enter your card#/pin number. Under the fines section you will see an option to pay your fine using your credit card. You may also call 531-6333 x1382 and pay by phone or pay in person at any of our library locations.

Library Express

Can you return books to Library Express locations?

Hi there. Yes, you can!

Hi there. Yes, you can!

ebook fines

Do you get fined for not returning an ebook?Because I've been trying to return it but it won't let me.

Hi there. Good news, eBooks

Hi there. Good news, eBooks don't accrue fines! I think it just returns automatically when the lending period is up.

grace periods

Is the prace period for Rapid View the same as regular items? 3days?

Hi there. Yep.

Hi there. Yep.

Overdue material

Hello. I turned in two videorecordings on Thursday, March 14, which was within the 3-day grace period. I placed them in the outdoor return bins at Penrose Library around 3:30 PM, but now my account lists them as overdue with fines attached. How may I resolve this issue? Thank you!--Joyce Riddle

Hi there. Give us a call at

Hi there. Give us a call at 719-531-6333 x2382 and we'll be happy to look into it.

Incorrect fine on my account

I show a $0.40 fine on my account for
"A Confederacy of Dunces" sound recording. I checked out this book
CD and did not care for it within the first week of listening to it
and definitely turned it in well before the due date. I would like
it if you could please remove this fine from my record.

Thanks,

Shawn Day

Hi there. Please call us at

Hi there. Please call us at 719-531-6333 x1382 and we'll work with you to settle the fine. Thanks!

returns

I returned casting crowns but my cache say's I didn't.

Hi there. Please call us at

Hi there. Please call us at 531-6333 x1382 and we'll look into it.

Paying fines online

Hi! I'm trying to pay my fine online. There is a start date section on the payment page. What exactly is that?? It won't let my payment go thru and I've no idea what is meant by start date. Thanks

Hi there, We aren't able to

Hi there,

We aren't able to recreate a "Start Date" on the online payment site. Hmmm, perhaps you could give us a call at 719-531-6333 x1382 and we'll walk through it with you? Thanks and sorry for the inconvenience.

Lost book, no contest

We've lost a book and I want to just pay the fine, but the fine online is a $2 fine. Meanwhile I'm getting letters saying that if they have to send it to the collections area of the library then I will get charged $10 more. I just want to PAY for the book, not have to pay an extra $10. What do I do?

Hi there. Please call

Hi there. Please call 719-531-6333 and ask for Circulation Services and we will assist you with paying for the item. Thanks.

Damaged Items

If a book is damaged how do you determined the amount owed, if its the listing price is that mean what the item is new? If the damage is small is it a small fee or the same as list price? If I get charged full list price even if turned in do I still owe book or do I keep the book since I was charged fully? Just wondering since its not clear on here what would happen if a book was damaged.

fines for Express DVD

I was late turning in a DVD for the new Express DVD kiosk at the East Library. I was within the 3 day grace period but my account still accrued a fine. Is there no grace period for that machine? If so, there should be info online indicating that since I would have brought it back immediately if that was the case. Thanks!

Hi there. All items have a 3

Hi there. All items have a 3 day grace period. Perhaps you could give us a call at 719-389-8968 and we can take a look at your account to try to figure out what happened. Thanks!

Online bills payment?

There is no "Pay my bills" link anywhere. Can someone send me a link? I can't even figure out where to go to see how much my fines are in this clunky website.

Hi there. In the Bills

Hi there. In the Bills portion of your account, click on the "Pay my bills" link and follow the instructions. If there is no Bills portion of your account, that means you have no fines.

I hope this helps.